App Store Connect

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App Store Connect is a suite of tools for submitting and managing your apps and in-app purchases on the App Store.

Posts under App Store Connect tag

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Generating Tokens for API Requests
JWT header { "alg": "ES256", "kid": "2X9R4HXF34", "typ": "JWT" } JWT payload { "iss": "57246542-96fe-1a63-e053-0824d011072a", "iat": 1528407600, "exp": 1528408800, "aud": "appstoreconnect-v1", "scope": [ "GET /v1/apps?filter[platform]=IOS" ] } JWT { "alg": "ES256", "kid": "private key", "typ": "JWT" } I would like to find out how to calculate the "iat" and "exp" for the current time by using swift mathematical calculations if possible. I want to find out how to sign the JWT with my private key after I download it, to find out how to create a JWT that would receive a HTTP Status Code 200 OK response from the Terminal.App . I received a 401 error not authorized response and to provide a proper JWT token that has not expired after my first attempt on this a application programming interface, I want to find where to place my private key if not in the "kid" ? Kind Regards
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In App Purchases (Subscriptions)
We recently reduced the subscription price for new customers in the USA from $9.99 to $4.99. However, existing customers are also seeing the new price of $4.99, but when they attempt to purchase the subscription, they are charged the original price of $9.99. Actual Behavior: Existing Customers: See the price as $9.99 and are charged $9.99. New Customers: See the price as $4.99 and are charged $4.99. Can anyone assist with resolving this issue? Thank you!
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Deep links for In-app Event page
Hi, I am planning to add a In-App Event for a major update to my app. The Create In-App Event page in App Store Connect seems to want a "Event Deep Link", and I'm not sure how to generate that. I've read about universal links but they seem complicated, and I just want the users to be able to open my app, I don't want a custom landing page in the app. Can I pass in the URL scheme for my app, or something else that's super-simple and gets the job done (like the App Store URL for the app)?
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TestFlight – can't add build to external group
Hi, I'm unable to add the 3rd build of my TestFlight app to any external testing group (but I can for an internal testing group). The 2nd build was successfully added to an external testing group, the 3rd build has the status "Ready to test", and I've expired all other builds. I've also completed the "What to test" section in English (U.K) and English (U.S). Any idea what I might be doing wrong? Thanks!
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Managing app version releases for single Target with different platforms
I have a multiplatform app with a single target. I’ve been focused on making release updates for just visionOS where the new version doesn’t really have any changes to the iOS/iPadOS content. When I build and archive a new version and build number for my single app target, is it an ok practice to only release the new version and build to visionOS and not iOS? The reason I ask, is that the next time I get around to releasing a version and build that has any iOS changes that I want to release on the iOS App Store, it will have skipped one or more version numbers (due to only visionOS releases) from the last time that version was seen on the iOS App Store because I was only doing visionOS releases and versions prior to that.
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Why did Apple charge me $14 USD (141 SEK) out of nowhere?
Today Apple charged me 141 SEK (≈$14 USD) out of nowhere. It was charged from my Apple ID that is on the Developer Program, and that Apple ID has no other subscriptions/other things that draws money: the only cost on this Apple ID is for the Developer Program. In January I paid 995 SEK, the yearly fee for the Developer Program here in Sweden. Now they charged me out of nowhere, and I can't understand why? I don't have any apps outside of the App Store.
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No profiles for ... were found
Hi, I'm having some problems signing my application. Everything was working fine until recently when the certificates expired and I got these kinds of errors when I try to upload the app to AppStoreConnect. I can build the app in dev and production mode without any issue and I can create an archive. Problems occur when uploading to AppStoreConnect. The idea would be to let Xcode take care of signing everything necessary by checking the "Automatically manage signing" box. All my targets are in "Automatically manage signing" mode. I tried to delete all the certificates and provisioning profiles that I found on the Apple portal and then generate them again, but the problem is the same. There are two of us on the team, plus a CI machine (this should be the CI that takes care of signing everything needed to send a release to AppStoreConnect). If you have an idea, I'm interested! Thanks in advance, Alexandre
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Invalid binary when submitting a build to appstore connect
When I send a build in Xcode the process occurs normally, but a few minutes later I receive an e-mail saying: "ITMS-90683: Missing purpose string in Info.plist - Your app’s code references one or more APIs that access sensitive user data, or the app has one or more entitlements that permit such access. The Info.plist file for the “***.app” bundle should contain a NSMicrophoneUsageDescription key with a user-facing purpose string explaining clearly and completely why your app needs the data. If you’re using external libraries or SDKs, they may reference APIs that require a purpose string. While your app might not use these APIs, a purpose string is still required." So the problem is the description of the use of the microphone, right? As the attached image shows that I have already done this process, and I continue to receive this error. Even when I remove the part of the avfoundation code that uses the microphone to try to submit the build, the error continues to be returned to me
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Unable to add any bank account in appstoreconnect business
We have been unable to make the Next button to enable when adding a bank account in App store connect for payouts. In the Add new bank account SWIFT/BIC code field search returns 400 error for any query. And entering BIC code manually does not enable next button. When entering any value in Don't know your SWIFT/BIC code either city, bank name or postal code we get 400 status code with this response. https://appstoreconnect.apple.com/ppm/v1/banking/search "message": [ { "type": "error", "attributeName": "bankBranchIdentification1", "messageKey": "PPM.banking.localclearnacecode.search.invalidCriteriaField" } ] We currently see this behaviour on all our developer accounts regardless of type or location. We tried entering info from an already existing Bank account and see the same behaviour.
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Unable to Add Bank Account
Hello Everyone, I am trying to submit an app for my online store. I selected that this store has in-app purchases because if they do decide to buy something from my store while in the app, I would consider that as an in-app purchase. The only way I can successfully submit my app is by adding a bank account to my developer account. That is where I have my dilemma. My bank's routing number has 9 digits and the account number has 11. Do I need to add zeros in the front or back for it to be accepted? When I input the correct numbers, the "next" button does not turn to blue and stays greyed out. So I am unable to go to the next task. Any help will be greatly appreciated! Thanks.
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App Store Connect Can't Add Bank Account
Hi everyone! Recently, my app is approved and I set my app pricing to some price in some regions. But, I can't add a bank account. I have ABA number, entering all needed informations but still can't proceed. Even I tried to finding ABA number by searching, the situation same. Any results won't appears. My all Agreements, Tax Forms, Compliances are ACTIVE. I don't know what to do. Thanks y'all!
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Cannot Accept Development Team Invitation (Infinite credentials requirement) issue
Hi everyone, hope someone can help me. I have received an invitation to join a development team, when i press on "Accept invitation" i am redirected to this page: https://appstoreconnect.apple.com/login?subType=COMPANY&activationKey=xxxx&providerName=***&username=xxxx The page ask for my Apple ID credential, but when i prompt it it show a spinning loader and the it ask for my credential again infinitely, without any error or message. In the general header, there is the Status Code = 400 Bad Request I am getting the following response from the update API : "data" : { "errorString" : "ITC.multipleProviderInterstitial.invitationInvalid.title", "providerId" : null, "publicProviderId" : null }, "messages" : { "warn" : null, "info" : null, "error" : null }, "statusCode" : "SUCCESS", "links" : null } Can someone help me out in this?
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App Store Connect API responds with status 403 Forbidden
As other threads have reported, the endpoint “GET /v1/salesReports” responds with a status of 403 (Forbidden). It worked a week ago but no longer works today. Further Information: There is no warning on https://appstoreconnect.apple.com/ after logging in. I have generated API keys with Admin, Developer, and Finance authority, but none worked. It does not reach the request rate limit per hour. Other endpoints "GET /v1/apps" for instance, respond with status 200(work properly). I would appreciate any help or advice. Thank you.
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How do subscription promotional offers work for currently subscribed customers?
Hello, I'm trying to understand what happens when a subscribed customer of a subscription A purchases a promotional offer for the same subscription A. Let's say the product is a yearly subscription priced at $100. When the month 7 starts (6 months remaining in the regular subscription period), I send the user a promotional offer for the same product but priced at $25 for the first year (100$ afterwards) and he accepts the offer. Is the promotional offer started only at the end of the current year (after the 6 remaining months) or is it started immediately and he gets a pro-rata refund for the 6 remaining months? Thanks.
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App Previews seem to be stuck in processing
My app previews are coming up on about 5-6 hours of processing time and have not completed. The message is: "This file has been uploaded and is processing." I have submitted app previews in the past on this same app and they have worked. Is there a current issue on the App Store Connect server side? Is there any action I need to take, or do I just continue to wait? What would the typical wait time range be for these to process? Thank you
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Unable to submit app for review
I am submitting an app for review but it throws below warnings. A few more items are needed in order to submit for review The items listed below are required for submission: There are still screenshot uploads in progress. I have followed the instructions from https://forums.developer.apple.com/forums/thread/649241 Delete and re upload the images one by one, rename the images, using safari instead of chrome, using jpeg instead of png. However, all are not working. How to solve this problem?
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Screenshot uploads indefinitely processing
I'm submitting a new version of my app, and after click "submit for Review", it shows "Unable to Add for Review: There are still screenshot uploads in progress." However, these screenshots have been in progress for many hours. I tried verified that it was not a problem with the screenshot files, as I deleted and uploaded screenshots that had uploaded and been approved in previous updates. I also verified this behavior is happening across multiple apps. Therefore, I suspect that it is an issue with App Store Connect's server. I have been waiting all day for this to be resolved - hopefully someone can fix this ASAP as it is a blocker to submit any app updates and I have a critical bug fix that needs to be approved.
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In-App Purchase Product ID Not Retrieved by Apple Review Team
Hi everyone, I’m encountering an issue with the in-app purchase functionality in my app during the Apple app review process, and I could use some assistance. Problem Description: I’ve implemented an in-app purchase feature for the first time in my app, offering lifetime access for 300 euros. The product is created as a non-consumable type in the Apple App Store. The purchase flow works perfectly in various environments: simulator, real device, TestFlight, and sandbox accounts. However, when the Apple app review team tests the app, they encounter an error retrieving the product ID for the in-app purchase. This issue specifically occurred on an iPhone 13 Mini running iOS 17.5. Steps to Reproduce: Implemented the in-app purchase feature. Created a non-consumable product in App Store Connect. Tested the purchase flow on: Simulator Real device TestFlight Sandbox accounts Submitted the app for review. Environment: Xcode version: 14.0 iOS version: 17.5 macOS version: Ventura 13.3 Device: iPhone 13 Mini (used by review team) What I've Tried: Verified product ID and its status in App Store Connect. I'd like to assure you that the in-app purchase feature is correctly configured in the app and App Store Connect. Tested on different devices and environments: Sandbox account TestFlight account Real devices Checked all provisioning profiles and certificates. Additional Information: Despite successfully testing in all other environments, the issue persists during the Apple app review. I've submitted the binary 3 to 4 times, but the problem remains unresolved. Apple’s provided steps for configuring in-app purchases have been followed meticulously. Has anyone else faced a similar issue, or does anyone have insights on what might be causing this discrepancy during the review process? Any suggestions or advice would be greatly appreciated! Thank you in advance for your help!
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