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David Rock
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Quiet Leadership: Six Steps to Transforming Performance at Work Paperback – October 16, 2007

by David Rock (Author)
4.6 4.6 out of 5 stars 738 ratings
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Improving the performance of your employees involves one of the hardest challenges in the known universe: changing the way they think. In constant demand as a coach, speaker, and consultant to companies around the world, David Rock has proven that the secret to leading people (and living and working with them) is found in the space between their ears. "If people are being paid to think," he writes, "isn't it time the business world found out what the thing doing the work, the brain, is all about?" Supported by the latest groundbreaking research, Quiet Leadership provides a brain-based approach that will help busy leaders, executives, and managers improve their own and their colleagues' performance. Rock offers a practical, six-step guide to making permanent workplace performance change by unleashing higher productivity, new levels of morale, and greater job satisfaction.

Previous page
  1. Print length
    288 pages
  2. Language
    English
  3. Publication date
    October 16, 2007
  4. Dimensions
    5.31 x 0.65 x 8 inches
  5. ISBN-10
    0060835915
  6. ISBN-13
    978-0060835910
  7. See all details
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  1. The first element is to let the other person think through their own issue, rather than telling them what to do.
    Highlighted by 1,179 Kindle readers
  2. The first step to transforming performance is learning to Think About Thinking.
    Highlighted by 1,124 Kindle readers
  3. Being conscious of removing the word “why” from our conversations can be a great way to remember to focus on solutions.
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Editorial Reviews

Review

“This highly practical guide includes exercises for each major concept, giving readers a chance to practice what they’ve learned.” (Library Journal)

“Quiet Leadership will help you improve other people’s thinking, which is the best place to begin improving other people’s performance.” (Marshall Goldsmith, founder of Marshall Goldsmith Partners; named one of the 50 greatest thinkers who have impacted the field of management by the American Management Association.)

“Essential reading for any leader who has ever wondered ‘Why don’t people do what I tell them to do?.’” (Elisa Mallis, Human Performance Consultant, Accenture, London)

A quick and useful guide to a softer management style that draws on recent discoveries in the field of neuroscience (Continental Magazine)

About the Author

David Rock is a consultant and leadership coach who advises corporations around the world. The author of Coaching with the Brain in Mind, Quiet Leadership, and Personal Best, he is the CEO of Results Coaching Systems, a leading global consulting and coaching organization. He is on the advisory board of the international business school CIMBA and the cofounder of the NeuroLeadership Institute and Summit. He lives in Sydney, Australia, and New York City.

Product details

  • Publisher ‏ : ‎ Harper Business; Reprint edition (October 16, 2007)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 288 pages
  • ISBN-10 ‏ : ‎ 0060835915
  • ISBN-13 ‏ : ‎ 978-0060835910
  • Item Weight ‏ : ‎ 2.31 pounds
  • Dimensions ‏ : ‎ 5.31 x 0.65 x 8 inches
  • Customer Reviews:
    4.6 4.6 out of 5 stars 738 ratings

About the author

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David Rock

David Rock

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I have been interested in 'what makes us tick' since as early as I can remember, and my personal interest in brain research has been there since my teens.

In 2004 I found that brain research provided a missing piece in our understanding of how to be more effective leaders, managers or coaches. I have now written three books based on what I have been learning, including Quiet Leadership, the text book Coaching with the Brain in Mind, and Your Brain at Work.

I coined the term 'NeuroLeadership' in 2007, and am now closely involved with running a global Institute that is involved in research and education around how to improve organizations through the use of neuroscience. Learn more on that at www.neuroleadership.org I also run a consulting and training organization at NeuroLeadership.com

I maintain an active personal blog at www.davidrock.net, as well as posting regularly on psychology today, on a blog called 'Your Brain at Work'.

I live between Sydney Australia and New York City, and have a wonderful wife and two beautiful young daughters.

Customer reviews

4.6 out of 5 stars
4.6 out of 5
738 global ratings
Don't buy the Kindle edition
3 Stars
Don't buy the Kindle edition
Don't buy it on Kindle. The quality of images used in the Kindle edition is terrible. The book uses lots of graphics, which are discussed in detail. But on Kindle the quality of the images is so low, it's impossible to understand them. And without the graphics it's much harder to understand the concepts discussed in the book. Otherwise the book is very helpful but I wish I bought a printed version. (I'm attaching an example of a graphic from the Kindle edition).
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Top reviews from the United States

Craig Jennings
5.0 out of 5 stars A thoughtful prescription for performance.
Reviewed in the United States on May 2, 2006
Verified Purchase
This book was written for anyone committed to improving performance - either of self or of others. It's for leaders, executives, managers, HR people, and for coaches. Its focus is Improving Thinking - something you might agree would be a great benefit to all those other people in the world who could use a little improvement - David's a champion of the discovery process- where a coach could help his client discover what he's been been dying to tell him.

Personally, I'm a coach and a blurter - if I see something, I blurt it out, following Thomas Leonard's proficiency - "Shares what is there!" But David Rock makes a very good case for less overt coaching. There's very little which replaces the joy and exhilaration of discovery! And David wants me to keep my mouth shut and guide my client to his own delight, rather than indulge my own!

A major contribution of the book - 6 Steps to Transforming Performance. If you're a weary connoisseur of 5. 6, 7, and 8 step processes, these are good, they make sense, and they're worth chewing on, and understanding.

Neat one-liners pepper the book: my favorite is P=p-I, where P is Performance, p is potential, and I is Interference - i.e. where your interference keeps your potential from equalling your performance!

This is a thoughtful book and an authoritative one. The author has a detailed idea of how leadership should optimally work, has practiced and has taught this process to many.

Buy it if you have performance issues, or know others who do!

Craig Jennings, Business Coach
7 people found this helpful
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Hondo
5.0 out of 5 stars Great for coaches and for leaders who do too much telling
Reviewed in the United States on December 27, 2016
Verified Purchase
Good coaching is simply helping people with their thinking, according to the author. I agree. David Rock explains principles of effective coaching and its powerful impact on and in the brains of people we coach, and his explanations have helped me learn new approaches to use in my professional work as a corporate coach.

Two faults with the book: First, the title "Quiet Leadership" misses the potential audience of coaches (as professional coaches don't lead you but rather help you discover possible paths from which you choose your way forward), and the emphasis on QUIET may be unappealing to the often bold and noisy leaders who would most benefit from learning how to lead while coaching to better performance. Second, at times it seems the author is trying to impress me with how smart he is, and the "war stories" get in the way of getting to the meat of the techniques to use.

Still, I found great value in the book and highly recommend it to coaches and aspiring coaches, along with works by John Whitmore, Alan Fine, W. Timothy Gallwey. This book will help you learn better coaching questions to ask, help you better understand what goes on within your client's/coachee's mind and brain when you coach well, and get better at noticing your client's/coachee's reactions to your coaching efforts. I'm a better coach from having read and applied things David Rock presents.
14 people found this helpful
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Carolyn T
4.0 out of 5 stars Handbook of Vision and Respect
Reviewed in the United States on December 20, 2008
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In the interest of full disclosure, I just finished a training seminar taught through David Rock's agency because I first read the book. The seminar, in fact, changed my view of the book. That is because The Art of Quiet Leadership is quite dense. In some respects, it speaks to two different readers. One reader is the "in the trenches" leader who is looking for methods that will yield powerful results but be easy to apply. In speaking to this reader, acronyms and easy models create applicability. The problem, however, is that some concepts did not fit neatly into categories. And then some categories had some sub-cagtegories which overlapped with yet other categories. To wit, I finished the course and I still can't state with clarity what these 6 steps are. The other reader audience is comprised of those who seek sound theory pegged to more scientific vetting. The mention of brain science correlates to the methods but doesn't necessarily prove their efficacy. Nonetheless, the concepts and approaches, regardless of category or blind studies, are extraordinarily powerful. The reality is that most people in positions of leadership did not study leadership theory nor do they have the time and patience to figure out how to apply it in complex, real-world situations. This book does provide the tools to keep leaders focused on vision and getting people to come along in a respectful way. If you are looking to walk away with one simple shift in perspective, this may not be the book for you. If you want a manual for very effective use in the field, this should be on your bookshelf and well-annotated.
2 people found this helpful
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Alisa MB
5.0 out of 5 stars Insightful
Reviewed in the United States on March 19, 2023
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I LOVE this book. I’m only 35 pages in but anticipate I’ll be able to read, front to back, in a weekend. The book is written in a thoughtful and engaging way.
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Washkelinsky
5.0 out of 5 stars Immediately actionable book -- well worth my time
Reviewed in the United States on February 26, 2016
Verified Purchase
I liked this book because it is very actionable. David provides a sequence of six steps, and substeps within those steps. You do not need to read the entire book to start getting value from it. And, each of his steps passes the commonsense test.

I got a tremendous amount of value from his very first recommendation -- "let them do the thinking". This was something I was doing wrong for a very long time... every time I thought for someone, I diminished their ownership. The rest of the book is just as good, including the rather grandly named "Dance of Insight".

The initial chapters on the functioning of the brain are a tough slog. I wish that he had put them in appendixes. But make no mistake, this is a solid book.
5 people found this helpful
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SirReadsAlot
5.0 out of 5 stars Refreshing and clear
Reviewed in the United States on January 18, 2020
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Leaders at all strata of organizations should be brain literate and this book offers clear explanations, metaphors, stories, models and exercises to do just that. It also offers a coaching perspective and that’s a perspective leaders often lack in their quest to fix problem and treat employees as pieces on a game board rather than slow down and understand the complexity of behaviors as driven by the brain. This book will confirm many insights you already have but with clearer explanations than you may have in your own.
One person found this helpful
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Top reviews from other countries

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Matt Fisher
5.0 out of 5 stars Inspirational reading for all aspiring leaders
Reviewed in Canada on January 4, 2024
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Inspirational book! I now have all the confidence I require for world domination.
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Sunil Padmanabhan
5.0 out of 5 stars A must for anyone looking to enhance the leadership and teamworking skills
Reviewed in India on January 3, 2021
Verified Purchase
Ecxellent book on leadership skills. Written in clear and crisp language. The skills mentioned are very much practical and will take the leadership attribute to a long way. Everyone should go for this book.
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NELSON OLIANI
5.0 out of 5 stars ABORDAGEM INTERESSANTE
Reviewed in Brazil on April 19, 2017
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Gostei da associação entre os caminhos da liderança e os das conexões neuronais. É uma abordagem inusitada e pareceu-me verdadeira.
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Amazon Customer
5.0 out of 5 stars Required to enlighten
Reviewed in Germany on September 25, 2018
Verified Purchase
A good friend adviced me to read this book. I have to say that it provides me a lot of answers I asked myself regarding the cerebral part which has to be taken into account managing people. My turn to encourage you to read it and To enjoy it.
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Scott Beattie
5.0 out of 5 stars Excellent coaching method
Reviewed in Australia on September 1, 2017
Verified Purchase
I was recommended this book by a work mentor. I found it very useful in providing a systematic way to listen, query and empower people to realise and improve on their thinking.

Well written, excellent references.
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